NEBOSH Practice Test

Which of the following is NOT a principle of a safe shift handover?

1. Informal communication

2. Face to face interaction

3. Two way communication

4. Providing necessary information

The correct answer is: Informal communication

A safe shift handover is crucial for maintaining the continuity of work and ensuring the safety of operations. The principles of a safe shift handover focus on effective and clear communication of essential information between outgoing and incoming staff. The concept of informal communication does not align with the structured, clear, and formal requirements necessary for a safe shift handover. Formal communication is vital to ensure that all relevant details are accurately conveyed, understood, and recorded to prevent misunderstandings or omissions, which could compromise safety. In contrast, face-to-face interaction, two-way communication, and providing necessary information are all critical components. Face-to-face interaction allows for immediate clarification and the ability to gauge understanding through non-verbal cues. Two-way communication ensures that the receiving party has the opportunity to ask questions and verify their understanding of the information shared. Providing necessary information is fundamental to ensure that the incoming shift is fully briefed regarding safety protocols, operational status, and any ongoing issues that may affect workflow. Thus, the reliance on formal, structured communication methods is what distinguishes effective shift handovers from informal discussions that could lead to critical misunderstandings.